Uniform Return Policy

Uniform Return Policy Stichkart offers a 7-day return period from the date of purchase.

Non-returnable conditions:

The Stitch cart Trading Co. will not accept any returns if the items are in the following conditions:

Uniforms that have been used, damaged by the customer, or are not in the original condition as when received.

  1. Products that are worn or washed.
  2. Products that are damaged or with missing contents.
  3. Returns without an invoice/receipt.
  4. Discounted/clearance items are non-returnable/non-refundable.

 

Returnable conditions:

The Stitch cart Trading Co. will accept return requests for products with the following conditions:

  1. The product received is different from what has been ordered.
  2. The product received was faulty.
  3. On the above conditions, the customer can raise a return request with the below-mentioned conditions:

The product must be unused and in its original form with all the tags and original packaging.

 

How to Submit a Return Request?

Step 1: Submit Your Return Request by clicking on the below to initiate your returns request and follow the required steps. Once the product has been received, our team will review it, and if the return does not breach any of our non-returnable clauses, we will initiate the refund within 7-14 Working days.

Step 2: Product Collection

Our pick-up agent will contact you to schedule a time for the collection of the product. The product will be delivered to our team for inspection.

Step 3: Final Review and Decision

Our inspection team will either approve or reject the request, and the decision will be communicated through your registered email ID and can also be tracked in your customer dashboard. If Rejected: The courier charges will be charged and you may have to re-arrange a collection from our warehouse at your own cost.

If Approved: your refund will be processed within 7-14 business days as below:

Refund to Card: the refund will be made to your credit card in the event you have paid for your order by card.

Refund to Bank account: the refund will be made to your bank account in the event you have paid Cash.

Click here to make a refund request.